Do not use any letter more than once.

　　17 Most people agree that the recent increase in stress is due to changes in ____________.

　　18 The trainees are taught that the right level of stress at work is important for good.

　　19 Trainees learn that one way of limiting stress is by deciding upon.

　　20 One of the most important parts of the course is learning how to react to

　　A levels of performance

　　B shorter deadlines

　　C employment practices

　　D higher levels of sickness

　　E unfair demands

　　F successful management structure

　　G practical targets

　　PART FOUR

　　Questions 21-35

　　·Read the text below about job prospects at the Provincial Bank.

　　·Choose the correct word A, B, C, or, D on the opposite page to fill each gap.

　　·For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet.

　　Employment Opportunities for Graduates with the Provincial Bank

　　The Provincial Bank is one of the biggest (example) ____________ institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21) ____________ a household name. Almost 4,000 of these employees (22) ____________ managerial or executive positions. The bank has an outstanding (23) ____________ of profitability, which has been achieved by introducing innovations at the same time as maintaining leadership of the (24) ____________.

　　The bank’s comprehensive training programme concentrates on (25) ____________ the most important skills that graduates need in order to (26) ____________ early management responsibility. Trainees take responsibility for their own continuous self-development through visiting other branches and departments, and by (27)____________ courses in management skills. They also receive training in order to increase their knowledge of the bank’s (28) ___________. The bank supports (29)____________ of staff who wish to take professional examinations, and its Graduate Training Scheme is (30)_____________ to the nationally recognized Diploma in Management.

　　Obviously the quality of its mangers is of (31)____________ importance to the bank’s performance. It welcomes good graduates in any subject area, (32)____________ they can demonstrate the ability to influence events, and have the potential to (33)____________ both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the (34)____________ to work in other parts of the bank and can (35)____________ a varied and flexible working life.